Case Study: Aquatique improves customer service with Damstra Technology eLearning

Aquatique - Customer Case Study

Aquatique, a family-owned retail store selling surf, skate, and snow sport gear, needed to improve customer service to maintain its competitive edge. The company required an effective, affordable, and easy-to-use learning tool to train its seasonal staff. They turned to Damstra Technology for a solution using its eLearning platform.

Damstra's eLearning platform provided intelligent, on-demand learning, allowing Aquatique to leverage its existing training and offer retail-specific video modules. The solution enabled the company to affordably train new and long-term staff on mobile devices and computers. As a result, Aquatique improved its customer service performance, with staff at all levels reporting the training was valuable.

Aquatique

Justin Bellwood

General Manager