Case Study: Townside Surgery improves management capability with Damar Training's Operations Manager Apprenticeship

Townside Surgery develops a practice manager with Damar Training at no extra cost

Townside Surgery, a primary care practice, faced the challenge of replacing their retired practice manager without disrupting operations. They promoted their internal operations manager, Hayley Hadley, but recognized she needed formal management training to succeed. They turned to Damar Training to provide a fully-funded Operations Manager Apprenticeship to address this skills gap.

Damar Training delivered a sector-specific apprenticeship program that allowed Hayley to learn while working. The solution included tailored development in areas like people management and project management, which led to improved team leadership and the successful implementation of a new digital patient platform. The practice benefited from enhanced management capability and strategic thinking at no financial cost, representing exceptional value for money and a tangible return on investment.

Townside Surgery