Case Study: TalerPrint! LLC achieves web-based order processing and a competitive edge with DALIM SOFTWARE (ES 1.1 & TWIST Express)

TalerPrint! LLC - Customer Case Study

TalerPrint! LLC, a medium-sized sheet-fed offset commercial printer in Moscow, needed to modernize how it received and processed customer PDF files to offer new services and gain a competitive edge. Facing challenges such as incomplete or non-standard incoming files, the need to record order arrival times, normalize files to production specs, and provide browser-based client approvals, TalerPrint! LLC sought a solution that would improve customer service and streamline order intake.

DALIM SOFTWARE, via distributor Terem-Media, implemented its ES 1.1 web-based collaboration platform together with the TWIST Express automated production workflow to handle submission, tracking, normalization and approval of jobs. The system gave customers ready-to-print access from any Internet device, recorded order timestamps, reduced the risk of incomplete files, and enabled faster, more transparent approvals — and within the first few months DALIM SOFTWARE’s solution received only positive feedback from TalerPrint! LLC’s Moscow clients, delivering the intended service improvements and competitive advantage.

TalerPrint! LLC

Andrey V. Zarshchikov

Sales Director