Case Study: Wacoal Europe achieves streamlined, resilient IT and scalable ecommerce with Daisy Group

Wacoal Europe - Customer Case Study

Wacoal Europe, a manufacturer of well-known lingerie and swimwear brands, needed to streamline IT across multiple offices and high-street stores, keep new store installation costs low, and build a robust infrastructure to host its premium brand and ecommerce websites. To avoid managing multiple specialist suppliers, Wacoal Europe engaged Daisy to act as a single trusted partner, providing managed IT, disaster recovery, hosting, Citrix infrastructure for its ERP rollout, and standardized new‑store IT deployments.

Daisy delivered a fully outsourced managed service — from break‑fix support for HQ, sales office, warehouse and seven stores to Citrix design for remote ERP access, a cabling/template approach that fixes store rollout costs, comprehensive disaster recovery (Work Area Recovery, Emergency Office, Ship‑to‑Site, Mobile IT Recovery) and scalable ecommerce hosting for the Leia site. The engagement reduced vendor management to two Daisy contacts, delivered predictable fixed costs, faster issue resolution, resilient 24/7 hosting and the confidence that business can continue in a crisis — outcomes Wacoal Europe directly attributes to Daisy.

Wacoal Europe

Bill Phelan

Head of Group IT