Case Study: University of London achieves resilient, virtualised telephony with Daisy Group

University of London - Customer Case Study

The University of London needed to modernize an aging telephony system that was no longer fully supported, while also improving resilience across a large, multi-site estate. Working with Daisy Group, the university sought a solution that would avoid a disruptive rip-and-replace project and support thousands of daily calls for staff and students.

Daisy Group upgraded the environment to virtualised MX-ONE platforms, added a separate data centre for resilience, and migrated related contact centre and service desk applications. The project was completed ahead of deadline with minimal disruption, freed up space, reduced power use, and improved service availability and fault reporting; it also removed the need to replace 3,000+ handsets and helped support 24/7 uptime for the university.

University of London

Matthew Craughwell

Telecoms Team Leader