Case Study: Food Standards Agency improves collaboration and information sharing with Daisy Group

Managing Vital Information To Promote Collaborative Working

The Food Standards Agency needed a single, accessible way to store and share vital information instead of relying on personal email boxes and siloed working. It wanted to improve collaboration, create a corporate memory, support better decision-making, and make records easier to find and govern. Daisy Group was brought in with its Wisdom EDRM solution to provide a secure, easy-to-use information management system.

Daisy Group implemented Wisdom across the agency with file planning workshops, configuration support, and training for administrators and users. The result was strong adoption, with 90% of the user base actively using the system, plus better email filing, version control, search, and document sharing via links instead of attachments. The new approach improved governance, reduced duplication, supported FOI and Public Records Act compliance, and made Wisdom the default place for business documents and emails at the Food Standards Agency.

Food Standards Agency

Jenny Desira

Team Leader