Case Study: Handel & Hendrix in London achieves a first-class visitor experience and reduced telecom costs with Daisy Group

Feature-Rich Telephone System Delivering A First-Class Visitor Experience

Handel & Hendrix in London, operated by The Handel House Trust, reopened in 2016 after a major refurbishment but was hampered beforehand by slow ADSL and a 14-year-old Mitel phone system that could only handle one incoming call. Wanting to deliver a first-class visitor experience and reduce costs, the museum — already a Daisy customer — sought an upgraded communications solution, including a hosted VoIP telephone system and improved connectivity.

Daisy deployed a cloud-based hosted VoIP system together with a dedicated managed internet connection (fibre was unavailable), installing feature-rich handsets, an online management portal and disaster-redirects before the museum’s opening. The result: smoother launch, HD-quality calls, individual handset features (transfer/hold/record), off-site maintenance by Daisy, improved reliability with 24/7 monitoring, reduced monthly call expenditure, and enough confirmed bandwidth to enable a live radio broadcast from Hendrix’s flat.

Handel & Hendrix in London

Simona Tocco

Facilities and Building Manager