Case Study: Department for Communities and Local Government achieves highly secure, flexible mobile working with Daisy Group

Department for Communities and Local Government - Customer Case Study

The Department for Communities and Local Government (DCLG), a UK government department of around 1,800 staff, needed to reduce costs, improve internal and external communications, support more flexible mobile working, cut its carbon footprint and provide a fully secure Public Enquiry Service. DCLG engaged Daisy Corporate Services (Daisy) to deliver a secure, scalable unified communications solution, including a hosted Mitel IP telephony platform, MPLS WAN connectivity and a Daisy-managed Public Enquiry Service.

Daisy implemented a Tier One hosted offsite dual‑resilient Mitel IP telephony platform, QoS‑enabled LAN, Cisco MPLS WAN, DDI ranges (20,000 numbers), new 0303 incoming numbers and a Daisy‑managed PES with custom CRM, achieving CESG Restricted‑level security and SLA‑based managed services. Deployed in four months (roll‑out at 250 users/night), the Daisy solution gave DCLG robust mobile working and business continuity, with 2,800 users on the system four months after launch and measurable cost and efficiency improvements.

Department for Communities and Local Government

Darren Scates

CIO and Technology Leader