Case Study: Carmarthenshire County Council achieves more efficient call management and improved customer service with Daisy Group

Carpetright - Customer Case Study

Carpetright, a large retail business handling high volumes of customer calls and queries, needed a more efficient and reliable communications system. Daisy Group worked with the company to move it away from outdated telephony and provide a modern solution that could support faster call handling and ongoing service continuity.

Daisy Group implemented IP telephony with Mitel handsets, including NuPoint Messenger for streamlined voicemail, fax, and email management, plus support for bilingual caller options and a 24/7 maintenance package. The results included improved call manageability, increased productivity, cost savings, simplified infrastructure, and better customer service through more efficient call handling.

Carpetright

Jason Turner

Head of IT