Case Study: Braxton Estate Agents achieves 30% call cost savings and improved efficiency with Daisy Group Cloud Select Voice

Braxton Estate Agents - Customer Case Study

Braxton Estate Agents, a long-established residential sales and lettings firm in Maidenhead, needed to replace an ageing NEC phone system that they knew wouldn’t be viable long term. They turned to Daisy for a cost‑effective upgrade that would add features such as voicemail‑to‑email, easy call diverting and improved operational flexibility.

Daisy deployed its Cloud Select Voice solution with Cisco handsets, re-located the system and installed new cabling to enable IP telephony and a web portal for remote working. The new solution cut call costs by approximately 30%, improved call quality and maintenance responsiveness, and gave staff simple call‑diverting and hunt‑group controls — delivering clear cost and efficiency gains for Braxton Estate Agents.

Braxton Estate Agents

Geoff Tomlinson

Estate Agents Partner