Case Study: First Abu Dhabi Bank achieves digital transformation and near-zero downtime with Daffodil Software’s Document Management System

First Abu Dhabi Bank digitizes 150+ workflows and cuts downtime to 0% with Daffodil Software

First Abu Dhabi Bank (FAB), the largest bank in the UAE, faced challenges with its outdated Document Management System (DMS), which relied on end-of-life technologies. The system suffered from high latency, supported few document types, and lacked a disaster recovery plan, creating significant operational risks. Seeking a digital transformation, FAB partnered with Daffodil Software for ECM Solutions to upgrade and modernize its critical banking infrastructure.

Daffodil Software re-engineered the DMS by upgrading to Documentum 7.x and Captiva 6.5, which automated the capture and management of high volumes of banking documents. The solution streamlined over 150 document-intensive processes, implemented a robust disaster recovery site to ensure zero downtime, and improved system performance and security. As a result, Daffodil helped FAB achieve a 10x increase in productivity, eliminate system downtime, and realize immense cost reduction.

First Abu Dhabi Bank (fab)