Case Study: Yorkshire Air Ambulance improves incident management and reporting with D4H

Yorkshire Air Ambulance Use D4H To Support Helicopter Emergency Medical Service

Yorkshire Air Ambulance, an independent charity providing a life-saving helicopter emergency medical service across Yorkshire, faced challenges with their previous operations management software. They required a more robust, flexible, and collaborative system to manage incidents, create a common operational picture between their flight desk and air crews, and generate strong reports to improve their response times and capabilities. This led them to seek a new solution from vendor D4H.

The organization selected and deployed D4H Incident Management and D4H Incident Reporting to assist their operations. D4H provided a standalone, off-the-shelf solution that became integral to their daily workflow, with every crew member logging in at the start of their shift. The implementation gave Yorkshire Air Ambulance a single source of truth to collect incident data, gather statistics, and gain useful insights to better understand and improve their emergency responses.

Yorkshire Air Ambulance

Andrew Lister

Director of Aviation