Case Study: Lincoln County EMA achieves faster, more coordinated incident response with D4H

Interagency Collaboration at the EMA Communications Center" with Lincoln County, Maine

Lincoln County EMA, an emergency management agency in Maine, faced challenges in coordinating multi-agency responses to severe weather events. Their previous process, reliant on manual methods like flip charts and emails, was inefficient for managing road closures, damage assessments, and utility company collaboration across its 18 towns. They implemented D4H Incident Management from vendor D4H to create a centralized system for interagency collaboration.

The D4H solution provided Lincoln County EMA with real-time status boards to track incidents like road closures and resource requests, creating a common operating picture for all response agencies. This streamlined communication, cut down the agency's workload tremendously, and enabled faster resolutions. The platform also automated public updates; instead of sending manual emails, the team now posts PDFs of road closures generated from D4H to their website and social media every few hours, keeping residents better informed and improving public safety.

Lincoln County EMA

Casey Stevens

Director