Case Study: Coastguard New Zealand saves lives at sea with D4H incident management

Coastguard New Zealand - Customer Case Study

Coastguard New Zealand, the primary maritime search and rescue service, previously relied on inefficient paper logs to manage its emergency operations. This manual process hindered effective coordination for its large team of staff and volunteers during critical, time-sensitive incidents. To modernize its operations center, the organization implemented D4H Incident Management software from vendor D4H.

The D4H solution created a cloud-based, real-time common operating picture for all personnel. By logging incidents into the software as details are received, the entire team gains immediate visibility, enabling a faster and more coordinated response. This has revolutionized their operations, replacing the "nightmare" of paper with a system that allows assets to be dispatched even before a distress call has ended, ultimately helping them bring thousands of people home safely each year.

Coastguard New Zealand

Nico Doodeman

Coastguard Duty Officer