Case Study: Staycity Group achieves 55% AI-resolved guest conversations with D3x

Staycity Group resolves 55% of WhatsApp conversations with D3x

Staycity Group, a major European aparthotel operator, faced the challenge of managing a high volume of guest conversations across multiple channels like WhatsApp and web chat. These requests, which often required action like creating housekeeping tasks, were fragmented, multilingual, and arrived around the clock, placing a significant operational burden on their property teams. They needed a solution that could do more than just answer; it needed to resolve requests by integrating with their operational systems.

D3x implemented its AI orchestration platform to unify all guest messaging channels into a single layer. This AI understands intent and then resolves requests by either answering end-to-end or by executing work directly in systems like Optii and Snapfix. As a result, D3x achieved a 55% AI-only resolution rate on WhatsApp for three consecutive months, automatically created nearly 4,800 housekeeping tasks in a single month, and maintained a guest satisfaction score of 4.58 out of 5 stars.

Staycity Group