Case Study: Homaris achieves faster invoice automation and guest messaging with D3x

Homaris automates 83.7% of invoice cases with D3x

Homaris, a PropTech operator of nano apartments in Germany, faced the challenge of handling high-friction invoice requests and modifications for guests across its fully digital, front-desk-less properties. Their digital journey required a solution to manage these sensitive billing tasks without human intervention to maintain operational efficiency. They partnered with the vendor D3x and its AI orchestration platform to automate these processes.

The solution implemented by D3x used API-driven automation to execute invoice actions directly within the property management system. In August 2026, D3x successfully handled 83.7% of the 393 invoice cases automatically, with the rest deliberately routed to human agents. Additionally, D3x managed the majority of roughly 17,800 guest conversations across two messaging channels, achieving a 64.5% full containment rate and replying to guests in an average of 4.8 seconds.

Homaris