Case Study: Asia-Pacific-based MSSP achieves 55% faster incident response with D3 Security SOAR

Asia-Pacific-based MSSP - Customer Case Study

Asia-Pacific-based MSSP, an Asia-Pacific managed security services provider supporting around 50 client organizations, needed a more scalable SOAR platform to replace an existing system that lacked strong reporting, automation, third-party integrations, and incident consolidation across two SIEMs. The company’s 40-analyst SOC and CSIRT teams were spending too much time on duplicated alerts and manual work, limiting their ability to respond efficiently.

D3 Security implemented D3 SOAR with integrations across the MSSP’s two SIEMs and key security tools, plus 40+ playbooks, codeless automation, custom reports, and automated metric distribution. With D3 Security, the client improved reporting, enabled MITRE ATT&CK services, enhanced compliance retention, and boosted profitability; analysts’ Tier 1 task time dropped from 6.0 to 2.7 hours per week, representing a 55% reduction, and more than 40 automated playbooks were deployed in under 75 days.