Case Study: Serefin achieves centralized, accessible global L&D with D2L Brightspace

Serefin - Customer Case Study

Serefin, a global services organization across healthcare, travel, and customer experience, needed a centralized learning platform to support more than 400 employees across four continents. The company wanted a more accessible, consistent L&D experience that could scale globally while supporting diverse learner needs, including neurodiversity; it chose D2L Brightspace for employee training, onboarding, compliance, and recertification.

With D2L Brightspace, Serefin created a single, user-friendly learning hub with tailored navigation, templates, manager reporting, and integrated accessibility tools like ReadSpeaker TextAid. The results included 22 trainings deployed, 13 new offerings added in nine months, 35% of learners using accessibility tooling, and strong learner satisfaction scores of 90%+ across key measures, while IT support tickets stayed low at 2%.

Serefin

Carrie Maynard

Digital Learning Design manager