Case Study: Hotel Kaiserin Elisabeth achieves direct booking growth with D-EDGE

Hotel Kaiserin Elisabeth boosts direct bookings to 33% share with D-EDGE

Hotel Kaiserin Elisabeth, a historic independent hotel in Vienna, faced the challenge of modernizing its distribution in a competitive market. It needed easy-to-use, interconnected digital tools to gain full control and grow direct bookings while balancing its traditional charm. The hotel turned to the vendor D-EDGE for an integrated technological solution and local expert support.

D-EDGE provided the hotel with its Booking Engine and Channel Manager, supported by RateScreener and digital marketing services. This integrated setup simplified operations and strengthened the direct booking channel. The results were significant: direct bookings became the hotel's number one distribution channel with a 33% share, overall hotel revenue increased by 8%, and the average daily rate rose by 23% over two years.