Case Study: Markel achieves 113% productivity uplift with Cytora

Markel boosts underwriting productivity 113% with Cytora

Markel, a leading specialty insurer, faced challenges in scaling its underwriting operations efficiently. Senior underwriters were burdened with routine triage and data entry, which slowed response times and limited their focus on complex risks. To address this, Markel partnered with vendor Cytora to implement its digital risk flows platform, which uses AI to automate pre-underwriting activities.

By deploying Cytora's solution, Markel transformed its underwriting process. The platform automated data collection and enrichment, prioritized risks, and routed them directly to specialist underwriters. This resulted in a 113% productivity uplift, reduced quote turnaround times for strategic partners from 24 hours to 2 hours, and allowed underwriters to focus on higher-value work, fueling the company's growth.

Markel