Case Study: Presbyterian Senior Services expands lifelong learning and community support with CYPHER Learning

Presbyterian Senior Services reaches 1,500 learners in one year with CYPHER Learning

Presbyterian Senior Services (PSS), a nonprofit focused on empowering older adults, faced significant challenges in sustaining learner engagement for its Life! University program. Its one-off courses made long-term community building difficult, its reach was limited to English-speaking audiences in New York, and it had no centralized home base for learners. PSS also relied heavily on external vendors for internal staff training. To address this, they turned to the CYPHER Learning platform.

By implementing CYPHER, PSS gained a centralized digital hub for both live and on-demand learning. The solution included multilingual translation tools to expand their reach and automated messaging to boost engagement. As a result, PSS grew its Life! University membership to 1,500 learners in one year, with 75-150 new members joining monthly, and achieved a 92% customer satisfaction score. The platform also enabled a 40% reduction in vendor dependency for internal training. CYPHER helped PSS scale its community education into a global, impactful resource.

Presbyterian Senior Services