Case Study: HIM Training Institute expands online training and boosts learner success with CYPHER Learning

CYPHER acted as a growth catalyst, enabling scalability and market expansion

HIM Training Institute, a Philippines-based medical coding training company, needed to move beyond small, instructor-led classes when the COVID-19 pandemic disrupted facility-based training. They also needed a way to keep learners engaged, maintain quality, and support delivery across different time zones and geographies. CYPHER Learning’s intelligent LMS was the platform used to make that shift.

With CYPHER Learning, HIM Training Institute implemented online training in just 24 hours and replaced manual administration with automated tracking, dashboards, mastery reports, and activity-time analytics. The vendor’s platform helped them train 100 learners at once across four classes and different time zones, expand beyond the Philippines to the Middle East and other regions, and improve learner engagement and support. The case study also notes strong outcomes such as better visibility into progress and, in press coverage, a 100% pass rate for HIM Training Institute students.

HIM Training Institute

Lisa Dimech

Divisional Training Manager & Course Instructor