Case Study: Aspect achieves 3x content creation productivity with CYPHER Learning

Aspect ‘dials up’ efficiency with 3x content creation

Aspect, a medium enterprise contact center based in Boulder, CO, needed a more modern and scalable learning platform to support customer training, employee development, and sales enablement. Before working with CYPHER Learning, Aspect’s outdated system was cumbersome for both administrators and learners, required external tools for course creation, lacked customization, and couldn’t easily scale to larger groups or handle certification tracking without a third-party solution.

Using CYPHER Learning’s platform, including CYPHER Agent and organization features, Aspect streamlined content creation, built custom learning paths, and improved report delivery through customer portals. The results were significant: content creation productivity tripled, most existing training content was converted in just two months, and users reported positive feedback on the platform’s ease of use and interactivity.

Aspect

Carolyn Pilgrom

Director, Onboarding, Adoption, and Training (OATs)