Case Study: NCO Europe strengthens security and cuts insurance costs with Cynet Security

NCO Europe secures customer service with Cynet

NCO Europe, a UK-based outsourcing partner for financial and customer care, faced significant cybersecurity challenges. The company struggled with security stack complexity, an overwhelming number of alerts from its existing EDR, and the resource drain of manual monitoring. This was compounded by a need to quickly adapt to remote work during the pandemic and to meet stringent compliance and cyber insurance requirements. Seeking a simpler, more comprehensive solution, they turned to the Cynet 360 platform with its integrated AutoXDR and MDR service, CyOps.

By implementing Cynet, NCO Europe's IT team gained access to a consolidated platform that drastically reduced and clarified alerts, ending the flood of false positives. The 24/7 support from Cynet's MDR team, CyOps, provided expert monitoring and acted as a security comfort blanket. The solution directly helped NCO fulfill broker requirements for cybersecurity insurance, leading to a reduction in their yearly premium. Furthermore, Cynet provided the automated threat detection and compliance capabilities that strengthened their security posture, improved audit responses, and delivered a higher return on investment.

NCO Europe

Alec Brown

Head of IT