Case Study: Midway Windows & Doors improves quoting and operational efficiency with Cyncly's FeneVision ERP

Midway Windows & Doors cuts quoting time with FeneVision after just 1 hour of training

Midway Windows & Doors, a family-owned window and door manufacturer based in Chicago, needed to enhance its operational efficiency and customer service. The company sought a better quoting system to streamline processes and reduce the administrative burden on its staff. To address this challenge, they partnered with Cyncly to implement the FeneVision ERP system.

Cyncly's solution provided Midway with a seamlessly integrated ERP system, which included the user-friendly FeneVision WEB for quoting. This implementation resulted in a significantly improved quoting process and user experience for both customers and CSRs. The vendor's system reduced human errors, allowed for real-time quote entry and order status feedback, and enabled CSRs to handle more customers. Artie Strauss, Vice President, noted that the new system cut the time he spent managing quotes from half his day to just an hour of training for customers, making a huge difference in their operational efficiency.

Midway Windows & Doors