Case Study: Great Western Flooring achieves real-time sales visibility and streamlined retail operations with Cyncly RFMS and Broadlume

Great Western Flooring cuts guesswork with Cyncly's real-time pipeline visibility

Great Western Flooring, a flooring retailer, faced significant operational challenges with its manual and inconsistent lead tracking process, which relied on paper trails and hypothetical forecasting. This created a chaotic workflow and a lack of visibility for the company. To address this, they turned to vendor Cyncly and its Retail Lead Management (RLM) solution.

Cyncly implemented a suite of solutions including RLM for real-time pipeline management and Broadlume for visualizations and sample ordering. This provided the customer with seamless, data-driven operations, eliminating guesswork and enabling fact-based decisions. The results included a streamlined, paper-free sales process, an enhanced in-showroom experience with kiosks, and a more efficient, personalized service for their customers.

Great Western Flooring