Case Study: USA Telecom Company improves customer experience and operational efficiency with Cygnet Infotech

USA Telecom Company - Customer Case Study

Cygnet Infotech worked with USA Telecom Company, a telecom provider struggling with multiple disconnected legacy applications for shopping cart, customer, and employee control panels. The outdated systems slowed down operations, limited customer and CSR access to information, reduced visibility for management, and made it difficult to support promotions, billing, and DNIS selection efficiently.

Cygnet Infotech re-engineered the platform using .NET technologies, ASP.NET, C#.NET, VB.NET, and SQL Server to create a unified web and Windows-based solution with automated business processes. The new system improved usability and scalability, enabled multiple DNIS and product selections, added self-service and reporting capabilities, reduced manual work and credit card processing time, and boosted CSR productivity and customer experience; the Phone Spell Engine also reached 2nd rank among top phone spell search engines.