Case Study: UK Transportation Company achieves real-time public transport management with Cygnet Infotech

Real-time Solution powered with Business Intelligence (BI) capabilities for Effective Public Transport Management

Cygnet Infotech worked with a UK Transportation Company that needed a real-time business intelligence solution to improve public transport management. The customer wanted better tracking of early and delayed services, lower Excess Wait Time (EWT), accurate headway monitoring, and stronger reporting for local authorities and private operators using technologies such as SQL Server and MSBI.

Cygnet Infotech delivered an end-to-end BI platform with web-based dashboards, data warehousing, SSIS/SSRS/SSAS, and predictive analytics to support frequent and non-frequent service reporting. The solution enabled real-time fleet tracking, better operational decision-making, and self-service reporting, while delivering measurable impact including 98% data accuracy, 38% reduction in time gaps between routes and journeys, 35% lower data management cost for an 8TB environment, and 80% lower data warehouse cost.