Case Study: India’s Best Growing Private Sector Bank achieves 95% workflow automation with Cygnet Infotech

Process Flow Automation Application for Indian Banking Giant

India’s Best Growing Private Sector Bank, one of India’s fastest-growing private banks serving over 3 million customers across 244 branches, needed a better way to handle high volumes of customer requests and paper-heavy manual workflows. Its tellers, verifiers, and managers were relying on disjointed tools like MS Excel and a legacy application that could no longer support the bank’s growing processing needs, creating delays, limited visibility, and operational inefficiencies. Cygnet Infotech was brought in to deliver an automated process flow control solution for banking operations.

Cygnet Infotech implemented a .NET-based Banking Process Automation solution with request management, process routing, audit trails, performance tracking, and automated task allocation. The system improved transparency and real-time reporting while helping managers monitor productivity and transaction progress. The results were significant: 95% automation of user activities, 85% reduction in paperwork, 70% reduction in transaction processing time, and 100% improvement in process transparency and visibility.