Case Study: UK Based Medical Supplier achieves seamless SAP B1 and nopCommerce integration with Cygnet Infotech

Integration of Customized nopCommerce with SAP B1 for ISO Certified Medical Supplier

Cygnet Infotech worked with a UK Based Medical Supplier, a medium-sized healthcare company serving medical professionals across the UK with ISO-certified products. As the business grew, its manual processes and disconnected online stores created operational bottlenecks, including disintegration between the ecommerce sites and SAP B1, slow receivables due to limited payment automation, and high support workload.

Cygnet Infotech implemented a customized nopCommerce 3.8 solution integrated with SAP B1 9.2, enabling two-way near real-time synchronization, a multi-store marketplace with one admin panel, fault tolerance, and seamless data migration. The result was a 92% reduction in data integration time, 43% improvement in ordering and payment efficiency, and a 73% reduction in mundane support tasks, while also providing 24/7 access, online stock management, and faster customer service.