Case Study: Global Telecom Company achieves higher user adoption and app ratings with Cygnet Infotech

Fast-tracked Product Success by Mobile-enablement of Web-Based Application

Global Telecom Company, a global technology leader in telecom and digital publishing, wanted to improve the mobile experience of its web-based application for managing calls, messages, voicemails, and faxes. Although the app had been mobile-enabled, it wasn’t gaining enough traction, and the scope grew more complex as new features, third-party integrations, and an iOS release created additional challenges. Cygnet Infotech was brought in to enhance the product using iOS and Android support, along with testing tools such as MonkeyTalk, Jira, and Mantis.

Cygnet Infotech deeply analyzed the application, followed an Agile approach, and used continuous integration plus MonkeyTalk automation to test critical flows like user sign-up, SMS sending, and UI functionality. The team also performed rigorous manual testing across Apple and Android devices to ensure performance and stability. As a result, Global Telecom Company saw stronger user adoption, increased sales, and improved app store ratings of 4+ stars.