Case Study: South-African Information Technology Company achieves faster, more flexible document generation with Cygnet Infotech

Enhancement of a SharePoint-based Document Management and Automation Application

South-African Information Technology Company, a South Africa-based provider of document automation and proposal generation solutions, partnered with Cygnet Infotech to enhance its SharePoint-based Document Management and Automation application. The customer needed greater flexibility, customization, and performance for generating documents such as sales proposals, financial reports, and contract reports, while also managing ongoing application maintenance and upgrades with limited in-house development resources.

Cygnet Infotech implemented an onshore/offshore delivery model and upgraded the solution across SharePoint 2007, 2010, and 2013, while also adding Open XML-based utilities for merging, splitting, tracking changes, and integrating documents from SharePoint libraries and local directories. Cygnet Infotech also improved template creation, reporting, and web services, helping reduce infrastructure costs by 20% and manpower costs by 30%, and raising ROI to 50% while enabling faster, more flexible document generation.