Case Study: USA Based Tax Consulting Company achieves faster query resolution with Cygnet Infotech's customized .Net CMS

Customized CMS Developed in .Net for a Tax Consulting Portal

Cygnet Infotech helped a USA Based Tax Consulting Company improve its tax consulting portal, where a large client base was submitting online questions that needed faster registration, routing, and response handling. The company wanted to streamline user queries and reduce the load on support staff so they could focus on more complex tax issues.

Cygnet Infotech built a customized CMS from scratch on ASP.NET 2.0 and integrated third-party APIs such as Amazon and SendGrid. The solution added keyword-based auto suggestions, case creation for unresolved questions, support-staff assignment, email parsing, reporting, SEO/content management, template assignment, and traffic tracking—resulting in better content administration, quicker query resolution, improved reporting, and reduced manual effort through direct customer-data mapping and auto responses.