Case Study: Billion Dollar Internet Service Providing Company achieves faster billing and revenue processing with Cygnet Infotech

Complete Revenue and Billing Solution Integrated with Subscription Management System to Better Serve Telecom Giants

Cygnet Infotech worked with a Billion Dollar Internet Service Providing Company, a global ISP serving more than 3.1 million customers across 14+ countries. The client needed a stronger backend development partner to improve customer service, streamline billing, integrate payment gateway capabilities, and modernize legacy systems for its virtual faxing and subscription-based services.

Cygnet Infotech delivered an end-to-end revenue and billing solution integrated with subscription management, covering web sign-up, offer and charge management, invoice generation, payment collection, and legacy system integration using Oracle and Visual Basic 6.0. By replacing batch processing with a real-time rating engine and using a queue-based producer-consumer approach, Cygnet Infotech cut billing request processing time from 6 hours to 2 minutes and improved overall system efficiency by 80%, resulting in faster invoices, fewer errors, and better customer satisfaction.