Case Study: SMCo Thrift achieves a 20% median increase in client sales with Cyfe

SMCO Thrift's sales dashboard solution increases client sales by 20%

SMCo Thrift, which helps thrift stores improve operations and fund non-profit partners like KARM Stores (20 locations), struggled with limited reporting: their platform only offered raw tables and Excel exports that confused staff and volunteers. Seeking a scalable, simple, and affordable visualization tool, SMCo Thrift adopted Cyfe’s white‑label dashboard solution in September 2019 to make store performance data accessible to non‑technical users.

SMCo Thrift integrated Cyfe into its ThriftTrac toolkit, rolling out TV‑mode store dashboards and daily sales reports so teams can track KPIs (sales, product donations, sell‑through, average price per piece) and export donor data for outreach. With Cyfe, they scaled to 175+ dashboards, enabled faster course corrections (cut decision time to half or less) and delivered measurable impact: a 41% total sales increase across client organizations and a 20% median sales increase.

SMCo Thrift

Evan Crass

Vice President