Case Study: DevicePilot achieves one-click, reliable ticketing and faster integrations with Cyclr

DevicePilot - Customer Case Study

DevicePilot, a UK-based service-monitoring company for IoT deployments (customers include POD Point), faced growing integration needs: simple notifications to email/Slack, plus bidirectional, programmatic ticketing links into CRMs like Salesforce Service Cloud and Zendesk. They engaged Cyclr and its integration platform to streamline those flows as manual ticket creation took about 10 minutes and custom integrations previously required two to three weeks of developer time.

Cyclr implemented connectors and workflows (DevicePilot, Slack, Salesforce, Zendesk) to automate alerts, link Slack messages to DevicePilot screens, and create tickets in one click, reducing a ~10-minute manual task to a single button press. The Cyclr solution cut development overhead (one person now manages iterations), improved reliability during outages (automatic retries), and scaled to 100,000–200,000 API calls/tasks per month with 26 active workflows and 7 connectors — with “well over half” of DevicePilot’s customers running integrations via Cyclr.

DevicePilot

Keith Reed

Chief Operating Officer