Case Study: Credit Suisse achieves measurable security-behaviour change and a stronger security culture with CybSafe

Credit Suisse - Customer Case Study

Credit Suisse, led by Caroline Bansraj, needed to move its cyber security beyond tick-box exercises and empower employees to change their own security behaviour. After reviewing vendors, Credit Suisse selected CybSafe and its people-centric security platform (including Culture‑IQ and Sentiment‑IQ) to focus on behaviour change rather than just compliance.

CybSafe delivered its platform and features like the Family and Friends modules plus Culture‑IQ and Sentiment‑IQ to engage staff and measure progress. As a result, 81% of users report a more positive attitude to security, 92% consider themselves more responsible for security, and 10% now use longer, stronger passphrases—giving Credit Suisse clearer metrics to track culture improvements and report to leadership and regulators.

Credit Suisse

Caroline Bansraj

Global Cyber Security Education & Awareness