Case Study: Hastings Group achieves measurable cyber resilience and culture change with CybSafe

A straightforward solution to cyber resilience for a leading UK insurance provider

Hastings Group, a data- and digitally-focused UK insurance provider with around 4,000 colleagues, needed to build a lasting cyber resilience culture and gain deeper insight into human cyber risk beyond basic email-blocking metrics. To address this, Hastings partnered with CybSafe and evaluated its behaviour-led platform—including CybSafe’s Awareness Hub, Behaviour Change Hub and Culture Hub, plus Sim-IQ, Culture-IQ and Sentiment-IQ—to provide an engaging, human-centric approach to security awareness and measurement.

CybSafe deployed its hubs and accredited Security Awareness Training, giving Hastings measurable data and targeted interventions that drove behaviour change and saved time and resources. The results speak to tangible impact: 83% of employees now feel confident dealing with cyber security, 91% see security as a primary responsibility and 87% improved passphrase behaviour within 30 days; CybSafe’s reporting also enabled clear evidence of risk reduction and broader rollout to suppliers.

Hastings Group

Simon Legg

Chief Information Security Officer