Case Study: National Safety Council Southeastern Chapter achieves streamlined operations and increased registrations with Cyberwoven

National Safety Council Southeastern Chapter boosts organic traffic 20% with Cyberwoven

The National Safety Council Southeastern Chapter (SCNSC) needed a new website to streamline its operations and improve services for its staff and customers. Their challenge involved significant manual effort to maintain efficiency, which hindered their mission of providing lifesaving safety training. They partnered with the vendor Cyberwoven for a comprehensive web refresh and process automation solution.

Cyberwoven conducted a full audit and developed a customized website that integrated with SCNSC's existing software to automate manual tasks like course registration, report generation, and trainee communications. This solution dramatically reduced administrative burdens. The results included a 30% decrease in customer service emails, a 33% decrease in excess calls, and over 1,000 new organic email subscribers within six months, allowing SCNSC to focus more effectively on its growth and lifesaving mission.

National Safety Council Southeastern Chapter