Case Study: Manx Telecom improves stock control and customer service with Cybertill RetailStore

Manx Telecom - Customer Case Study

Manx Telecom, the leading communications provider on the Isle of Man, sought to significantly enhance its customer experience and improve stock control efficiency. The customer was already using Cybertill's RetailStore cloud-based EPOS platform but realized they were underutilizing its full capabilities to meet challenges like back-office organization and a complex ordering process.

Through a strategic consultancy day with Cybertill, the vendor's experts helped tailor the RetailStore system to the customer's specific needs. The solution introduced intelligent features like min/max stock algorithms and real-time reporting, which improved product availability and operational accuracy. This partnership unlocked hundreds of man-hours, provided a holistic view of stock 24/7, and allowed Manx Telecom to offer a more responsive and efficient service to its customers.

Manx Telecom

Callum Shepherd

Retail Manager