Case Study: J E James achieves tighter stock management and omnichannel retail with Cybertill

J E James Cycles uses Cybertill’s system to manage multi-branch and multi-channel retail across 3 locations and online

J E James Cycles, a multi-location bicycle retailer, sought a more sophisticated system to manage its complex operations across three stores and an online channel. Increased competition highlighted the need for a solution that could provide tighter stock management and integrate its in-store and ecommerce activities. They partnered with Cybertill to implement its integrated RetailStore platform.

The solution from Cybertill provided a unified system for EPoS and ecommerce, featuring intelligent stock allocation across all channels. This allowed J E James to see stock turned on a regular basis with up-to-the-minute information. The results included a definitive customer service system where returns were easily processed without receipts and a significant expansion of their ecommerce operations, all supported by Cybertill's omnichannel retail management platform.

J E James

Mark James

Partner