Case Study: Douglas Macmillan Hospice grows retail income to over £3.75m with Cybertill CharityStore

Douglas Macmillan Hospice generates £3.75m with Cybertill

Douglas Macmillan Hospice, a large hospice in North Staffordshire, needed a reliable retail management system to support its 21 charity shops, which are its largest income generator. Their challenge was to streamline operations, eliminate time-consuming manual processes, and improve the efficiency of handling over half a million annual transactions. They chose to partner with Cybertill and implement its CharityStore EPoS platform.

The solution from Cybertill provided a cloud-based system that automated processes, created a full audit trail, and introduced integrated loyalty and Gift Aid modules. This implementation led to phenomenal growth, with the hospice's retail gross turnover increasing from £2m to a projected £3.75m. Cybertill's platform also helped improve Gift Aid capture by 10% in a year, significantly increasing the value of donations and streamlining operations for staff and volunteers.

Douglas Macmillan Hospice