Case Study: KIABI improves identity security and cuts support tickets with CyberRes NetIQ Identity Manager

Kiabi - Customer Case Study

Kiabi, France’s largest fashion retail brand, needed a better way to manage identities as it expanded internationally across more than 15 countries. With thousands of users, around 200 applications, and many role changes and cross-country moves, the company struggled with redundant accounts, manual identity updates, and access issues. CyberRes provided NetIQ Identity Manager to help Kiabi simplify and centralize identity management.

Using CyberRes NetIQ Identity Manager, Kiabi automated role-based and request-based access workflows, improved governance, and enabled self-service for simple requests. The solution created a lifetime digital identity for employees, reduced redundant accounts, and strengthened security with more controlled provisioning. Kiabi reported a 65% reduction in low-value support tickets, 10,000 users tracked through their lifecycle, and an overall improvement in security posture.

KIABI