Case Study: Protek Systems retains 95% of clients after ransomware with CyberFortress Veeam Backup and Recovery

How an IT services company experienced a devastating ransomware attack, but still retained 95% of its clients

Protek Systems, an IT services company providing outsourced IT support to small-to-mid-sized businesses, faced a devastating ransomware attack that encrypted data across 1,700 machines. Despite their own advanced security defenses, the attack was able to infiltrate their systems through a vendor's vulnerability. Their existing disaster recovery provider was unable to meet its SLA and restore the necessary data, leaving Protek in a critical situation. They turned to CyberFortress for a new BaaS/DRaaS solution.

CyberFortress implemented a solution using Veeam Backup & Replication, which was proven capable of meeting Protek's rigorous recovery requirements. The new solution provided a 75% faster restoration time and reduced the recovery process from 30 minutes of a technician's time to just five clicks. This partnership gave Protek the reliable, secure backups and strong service level agreement they needed, allowing them to retain 95% of their clients by ensuring them such a disaster could be handled effectively in the future.

Protek Systems

Eric Woodard

Protek Systems