Case Study: NatWest improves phishing awareness and drives positive security engagement with CybeReady

NatWest - Customer Case Study

NatWest, a major UK bank, needed to improve its security awareness training to combat the persistent threat of phishing. Their existing program had a negative, punitive feel and failed to foster positive employee engagement. They turned to the vendor CybeReady for its continuous security awareness training and phishing simulation platform.

CybeReady implemented a positive and engaging training approach that focused on building employee capabilities rather than punishing failures. This solution provided NatWest with rich data and a flexible dashboard, allowing them to analyze trends and identify specific areas for improvement. The results included a cultural shift in how employees view security, moving from a negative experience to a positive learning opportunity. The program helped build confidence in recognizing phishing and enabled the bank to identify and correct underlying technology issues, leading to a wider, more reasoned conversation about security across the entire organization.

NatWest

Ceri Goncalve J.

Security Awareness Manager