Case Study: The Citizens Bank achieves Office 365 federation, single sign-on and GLBA compliance with CyberArk Identity

The Bank Gets Office 365 Federation and Meets GLBA Requirements using CyberArk’s MFA, SSO and Lifecycle Management

The Citizens Bank, a FDIC‑regulated community bank, needed to move to Office 365 without the heavy overhead and cost of AD FS, while meeting GLBA requirements for protecting customer financial data. Key challenges were providing single sign‑on, simplifying user provisioning and deprovisioning, and tightening access control so departing employees could immediately lose access to sensitive systems.

Following a recommendation from SoftwareONE, the bank adopted CyberArk Identity (Workforce Identity) to federate Office 365 and manage cloud app access. The solution delivered low‑overhead SSO, adaptive MFA, centralized provisioning with easy group‑based licensing, and automatic deprovisioning—reducing IT effort, improving remote access security, and addressing GLBA compliance; plus access to 5,000+ pre‑integrated apps for faster rollouts.

The Citizens Bank

Ledale Reynolds

Chief Information Officer