Case Study: Simply Healthcare achieves rapid Office 365 federation and reduced password‑reset tickets with CyberArk

Simply Healthcare Leverages Idaptive to Ease Switch to Office 365

Simply Healthcare Plans is a Florida HMO serving over 200,000 members that experienced rapid growth—doubling membership and increasing staff nearly 1,000%—which strained IT. The company needed to move from on‑premises Microsoft to Office 365 while enabling identity federation and single sign‑on across many SaaS apps, cutting password‑reset help desk tickets, speeding employee onboarding, and maintaining HIPAA compliance.

With guidance from SoftwareOne, Simply Healthcare chose Idaptive over building an AD FS infrastructure. Using Idaptive (and its Jump Start service) they federated Office 365 in minutes, avoided large hardware and manpower costs, and halved deployment time. Results included negligible Office 365 password‑reset tickets, faster onboarding via pre‑assigned roles, and improved auditing for HIPAA compliance.

Simply Healthcare

Richard Smith

Director of IT Infrastructure And Network Operations