Case Study: Princess House achieves rapid risk reduction and customer data protection with CyberArk Privilege Cloud (PAM-as-a-Service)

Princess House Prioritizes PAM-as-a-Service to Reduce Risk

Princess House, a 55‑year direct‑sales home goods company, needed to better protect billions of customer data points (PII, PCI, government IDs) after the ISIT team discovered privileged accounts were managed in password‑protected spreadsheets and a prior PAM implementation proved chaotic and inflexible. Leadership wanted a phased, centrally managed solution to reduce the risk of unauthorized privileged access and preserve customer and brand trust.

They adopted CyberArk Privilege Cloud (PAM‑as‑a‑service) and, with guided implementation, went live in about a month—mapping and securing roughly 600 privileged credentials. The cloud service enabled phased password rotation, automated credential management, session recording, and no on‑prem infrastructure to maintain, delivering faster risk reduction, operational efficiency, improved auditability, and ongoing vendor support.

Princess House

Bassam Alqassar

Vice President, Information Systems and Technology