Case Study: Pacific Dental Services achieves secure, efficient access to clinical resources with CyberArk

Pacific Dental Services Secures Access to Clinical Resources for Over 900 Dental Practices

Pacific Dental Services, a dental support organization serving more than 900 practices across the U.S., needed to secure access to clinical resources while managing thousands of team members and clinicians. As a healthcare provider subject to HIPAA, Pacific Dental Services also needed stronger control over privileged access, passwords, and endpoint permissions without slowing down business operations, and turned to CyberArk for support.

CyberArk implemented identity security capabilities including Workforce Password Management and Endpoint Privilege Manager to replace password spreadsheets, enable secure password sharing, and provide just-in-time privileged access. Pacific Dental Services gained visibility into privileged accounts, improved auditability, reduced administrative burden, and strengthened compliance; the company also reported lower cyber insurance premiums and less downtime for supported practices, helping improve productivity and patient care.

Pacific Dental Services

Nemi George

Vice President Information Security