Case Study: North American Investment Firm achieves secure, efficient sharing of clients' tax documents with CyberArk

North American Investment Firm Enables Clients to Securely Share Sensitive Tax Documents with External CPAs

North American Investment Firm, a financial services company serving 7 million clients through 11,000 advisors (37,000 employees), needed a secure, efficient way to distribute annual 1099 tax forms and let clients share those sensitive documents with external CPAs. Previously the firm relied on mailed forms and physical delivery, a slow, costly process that exposed clients’ personal and financial data to risk.

Using CyberArk’s Sensitive Information Management Solution—built on the same platform as its Enterprise Password Vault—the firm deployed a secure, encrypted portal with strict access controls and self-service invitations so clients can view and safely share tax forms with CPAs. The result: eliminated insecure postal workflows, faster document delivery, reduced costs, and a scalable system the firm is now expanding to legal, HR, finance and other departments.